Hapa Aftermarket Support

Overview

Keeping Hapa’s customers supplied and getting the most from their systems requires a range of expert services-consultation, sales, training and technical support, each of which demand a wide scope of experience and know-how.

Engineering Solid Partnerships with Customers

Each customer is the center of Aftermarket activities. So the Hapa teams are vigilant. They work to improve the ease of a customer’s access to its consumables, inks, blank print mats, and spare and wear parts. They develop upgrades to save customers time and money and work to maintain and upkeep each print system’s performance. The team’s professional level of performance and attention to detail forms the basis of solid partnerships with customers.

Technical and Systems Support

Hapa Systems Training and Technical Support Services work to help customers safeguard the performance and certification of their Hapa printing systems. Operator, technical and software training courses are offered at several levels of proficiency. The courses are scheduled throughout the year, held at Hapa headquarters in Volketswil, Switzerland. Customers can also arrange to have personnel trained on their own systems on site. Hapa’s expert tips and advice, for service and maintenance, as well as upgrades, plug-ins, and modernizations, help customers keep their systems state-of-the-art.

Aftermarket also offers a parts exchange service, which is highly valued by customers. Any customer who sends a worn part in to Hapa for refurbishment receives a discount on a new or refurbished replacement part.

Print Mat Services

For customers with a flexographic printer, Hapa’s Print Mat Services delivers assistance and know-how, from layout and design to the engraving, proofing and print-testing of mats.

Digital Services

Customers with digital systems rely upon Hapa for raster image processing, ICC Profiles and data management.

Consultation Services

Hapa also provides consultation services to prospective customers who need advice on print applications, print mat layout and design, and OEE assessments.

Lifecycle Services

To keep customers informed and up-to-date, Hapa sends out product-update mailings, and training-course schedules, as well as maintaining an Extranet that customers can direct access.

Rounding off Hapa Aftermarket’s “life-cycle services” is a free hotline (weekdays 0800 – 1700 CET), and remote access assistance.

Hapa’s Aftermarket teams pride themselves in engineering their services to customer needs, combining Swiss quality with reliability, innovation and lean thinking to create successful partnerships that ensure the customer’s success.

Resources

Click on Hapa Aftermarket Support for other information.
Click on Hapa to contact the company directly.

Supplier Information
Supplier: Hapa AG
Address: Chriesbaumstrasse 4, 8604 Volketswil, Switzerland
Tel: +41 43 399 32 00
Fax: +41 43 399 32 01
Website: www.hapa.ch